How can we help?
Ask anything about Vexlynk — setup, sources, billing, a bug. Write below and we reply by email, usually within one business day.
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Common questions
Which platforms does Vexlynk run on?
Windows and macOS as a desktop app, plus a web workspace at workspace.vexlynk.app that works in any browser (some features are desktop-only). Download from vexlynk.app/experience.
Is my data stored in the cloud?
Vexlynk is local-first: your boards live on your device. Cloud sync (for the web workspace and multi-device) is optional and off by default on desktop. Connected sources use OAuth tokens we store encrypted, and you can disconnect any source at any time.
How do AI turns work?
A turn is one model call. Most messages are one call; a multi-step goal costs one turn per step, and the count is shown as it runs. Each plan includes a monthly amount; BYOK plans use your own key.
How do I change or cancel my plan?
In the app: Settings → Plan → “Manage or cancel plan” opens the Stripe customer portal. Cancelling keeps your plan until the end of the period you paid for, then moves you to Free — nothing is deleted.
I paid but my plan didn't change.
It usually flips within a minute. If it hasn't after a few minutes, sign out and back in; if it still hasn't, write to us with the email you paid with and we'll fix it.
How do I delete my account?
Settings → Data → Delete my account removes your account, boards, connected sources and CRM record. This cannot be undone.
Windows says “Windows protected your PC” when I install.
The installer is signed by Vexlynk LLC; Windows shows this for newly published apps until it builds reputation. Click “More info” → “Run anyway”.